We aim to dispatch all orders within 1–2 business days. Once your order ships, standard delivery within South Africa typically takes 3–7 business days, depending on your location .

Delivery times may vary based on factors such as your proximity to major distribution hubs, local holidays, and weather conditions. Remote areas may experience slightly longer delivery times.

You'll receive a tracking number via email once your order has been dispatched, allowing you to monitor your delivery progress. If you have any concerns about your shipment, our team is here to help—simply get in touch with us for assistance.

Great question! Since we offer a diverse range of home décor products, each item has its own unique sizing specifications.

Find sizing information: Every product in our collection—from 3D wall tiles and concrete planters to jute pendant lights, table placemats, and storage baskets—has detailed sizing specifications listed on its individual product page. You'll find dimensions, measurements, and other relevant details in the product description before you add it to your cart.

Before you order: We recommend reviewing the sizing details carefully to ensure the product will work perfectly in your space. Take note of height, width, depth, and any other relevant measurements for your specific needs.

Need clarification? If you have questions about sizing for a specific product or need help determining which size is right for you, our team is here to help. Simply reach out via email or our contact page, and we'll be happy to provide additional guidance.

We want to make sure you choose the perfect pieces for your home, so don't hesitate to ask if you need any assistance!

we process your order within 1–2 business days. Once processed, your order ships out and standard delivery within South Africa typically takes 3–5 business days, depending on your location and the courier service.

If you're in a remote area, delivery may take a little longer—usually 5–7 business days. We'll send you a tracking number via email as soon as your order is dispatched, so you can follow your package every step of the way.

If you have any questions about your shipment or need assistance, our friendly team is always ready to help. Just reach out to us!

We're sorry to hear you're experiencing trouble! Don't worry—we're here to help. Here are some quick troubleshooting steps that often resolve checkout issues:

Check your details: Make sure all required fields are filled in correctly, including your name, address, and contact information. Double-check that your payment details are accurate and that your card hasn't expired.

Try a different approach: Sometimes clearing your browser's cache and cookies can help. You can also try using a different browser or device to see if the issue persists.

Payment issues: If your payment is being declined, contact your bank to ensure there are no blocks on international transactions. You can also try a different payment method.

If you've tried these steps and are still experiencing issues, please don't hesitate to reach out to our support team. Visit our contact page or email us directly, and we'll be happy to assist you in getting your order placed smoothly.

We want you to be completely satisfied with your INNOV WALL PANELS purchase. If you'd like to return or replace your order, we're here to help.

Return window: You have 7 days from the date you receive your order to initiate a return or replacement request.

Condition requirements: Items must be unused and in their original packaging. This ensures we can resell or refurbish items responsibly and maintain our quality standards.

How to initiate a return: Simply reach out to our team via email or through our contact page with your order number and the reason for your return. We'll guide you through the process and arrange collection or provide return shipping instructions.

Replacements: Replacements are subject to stock availability. If your requested item is in stock, we'll process your replacement promptly. If it's out of stock, we'll discuss alternative options with you.

We stand behind the quality of our products, and your satisfaction is our priority. If you have any questions about our returns policy, don't hesitate to get in touch!

We understand that plans can change. If you'd like to cancel your order, we're happy to help—but timing is important.

Act quickly: Cancellations must be requested as soon as possible, ideally before your order is processed or shipped. The sooner you reach out, the better chance we have of stopping your order before it leaves our warehouse.

How to request a cancellation: Simply contact our team via email or through our contact page with your order number. Let us know you'd like to cancel, and we'll do our best to assist you right away.

Orders already dispatched: If your order has already been dispatched, unfortunately we cannot cancel it. However, you can return it once received. Please refer to our returns policy for more information on how to process a return.

Refunds: For cancelled orders, refunds will be processed within a reasonable timeframe, depending on your bank or payment provider. You may see the refund reflected in your account within 5–10 business days.

If you have any questions or need assistance with your cancellation request, don't hesitate to reach out to our team!